This is a translation for convenience; in case of any discrepancy the Dutch version prevails.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Supplementary agreement: an agreement under which the consumer acquires products, digital content and/or services in connection with a distance contract, where these goods, digital content and/or services are supplied by Kennis & Veiligheid or by a third party on the basis of an arrangement between that third party and Kennis & Veiligheid.
Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
Client/Consumer: the company and/or natural person who acts or does not act for purposes related to their trade, business, craft or professional activity.
Day: calendar days, from Monday to Sunday inclusive.
Digital content: data produced and supplied in digital form.
Continuing performance contract: an agreement for the regular supply of goods, services and/or digital content over a certain period.
Durable medium: any means – including email – that enables the consumer or Kennis & Veiligheid to store information addressed to them personally in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended, and that allows the unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: Kennis & Veiligheid, located at Han Stijkelplein 20, 2597 NS, The Hague ('s-Gravenhage), which offers products, (access to) digital content and/or services to consumers at a distance.
Distance contract: an agreement concluded between Kennis & Veiligheid and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, in which, up to and including the conclusion of the agreement, exclusive or partial use is made of one or more techniques for distance communication.
Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions. Annex I does not need to be made available if the consumer has no right of withdrawal in respect of their order.
Technique for distance communication: a means that can be used to conclude an agreement without the consumer and Kennis & Veiligheid having to be in the same room at the same time.

Article 2 – Identity of the entrepreneur

Company name: Kennis & Veiligheid
Business address: Han Stijkelplein 20, 2597 NS, The Hague ('s-Gravenhage)
Telephone number: 070 225 0265
Email address: info@kennisenveiligheid.nl
Chamber of Commerce (KvK) number: 90724399
VAT identification number: NL865429467B01

Availability

Opening hours of the office and training locations by appointment only or according to the course schedule:

Monday to Thursday: 10:00 – 18:00 or 21:00 according to the course schedule
Friday to Sunday: 10:00 – 18:00 according to the course schedule

Available by phone on 070 225 0265:

Monday to Sunday: 08:30 – 17:00

Article 3.1 – Applicability of these terms and conditions

These terms and conditions apply to every offer and every agreement between Kennis & Veiligheid and the client.

Article 3.2 – Registration

In-company – Registrations take place by email. After approval of the quotation or order confirmation, the client must return it signed or confirmed by email, and then provide the list of participants.
Open registration – Registrations take place by email or via the webshop. After approval of the quotation/order confirmation and payment, the client/participant must return it signed or confirmed by email. The webshop is secured and recognisable by a padlock in the address bar.

We only use your data for registration and invoicing and not for commercial purposes.

Article 3.3 – Quotation and order confirmation

Quotations and order confirmations issued by us are valid for 30 days.
Amounts are exclusive of the statutory 21% VAT, unless stated otherwise.

Article 3.4 – Performance of the agreement

Kennis & Veiligheid will perform the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
If and insofar as the proper performance of the agreement requires this, Kennis & Veiligheid has the right to have certain work carried out by third parties.
The client ensures that all information which Kennis & Veiligheid indicates is necessary, or which the client should reasonably understand to be necessary for the performance of the agreement, is provided to Kennis & Veiligheid in good time.

Article 3.5 – Confidentiality

Both parties are obliged to keep confidential all confidential information they have obtained from each other or from another source in the context of their agreement.

Article 3.6 – Termination/cancellation

In the event of force majeure, insufficient registrations or cancellations, Kennis & Veiligheid always reserves the right to cancel and reschedule a course. In this case we will contact the client/participant by phone or email.
Costs for changes or cancellations:
- Administration costs for changes and cancellations are €40.00 (€33.06 excl. 21% VAT).
- Changes or cancellations within 14 calendar days before the start of the course cost 50% of the course price.
- Changes, cancellations or no-shows (absence without notice) within 48 hours before the start of the course cost 100% of the course price.

Article 3.7 – Payment

Open registration – Payment must be made before the due date of the invoice and prior to the course by online payment, bank transfer or debit card.
In-company – Payment must be made before the due date of the invoice and prior to the course by online payment, bank transfer or debit card.

Article 4 – Liability

Kennis & Veiligheid compiles the course material with care, but cannot guarantee the accuracy and completeness of this material. Kennis & Veiligheid accepts no liability for damage resulting from decisions, actions or omissions based on the course material or on information provided in any other way in the context of the training.

Article 5 – Applicability

These terms and conditions apply to every offer from Kennis & Veiligheid and to every distance contract concluded between Kennis & Veiligheid and the client/consumer.

Article 6 – The offer

If an offer has a limited period of validity or is made subject to specific conditions, this will be stated explicitly in the offer.

Article 7 – The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the client/consumer accepts the offer and meets the conditions set out therein.

Article 8 – Right of withdrawal

The client/consumer may dissolve an agreement for the purchase of a product within a cooling-off period of 14 days without giving any reason.

Article 9 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the client/consumer must handle the product and its packaging with care.

Article 10 – Exercise of the right of withdrawal by the client/consumer and the costs thereof

If the client/consumer exercises their right of withdrawal, they must notify Kennis & Veiligheid of this within the cooling-off period using the model withdrawal form or in another unambiguous manner.

Article 11 – Obligations of Kennis & Veiligheid in the event of withdrawal

If Kennis & Veiligheid allows withdrawals to be notified electronically, it will send an acknowledgement of receipt after receiving the notice of withdrawal.

Article 12 – Exclusion of the right of withdrawal

Kennis & Veiligheid may exclude the following products and services from the right of withdrawal, provided this is clearly stated in the offer or communicated in good time before the agreement is concluded.

Article 13 – The price

During the period of validity of the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Article 14 – Compliance with the agreement and additional guarantee

Kennis & Veiligheid guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and usability, and the statutory provisions and government regulations in force on the date the agreement is concluded.

Article 15 – Delivery and performance

Kennis & Veiligheid will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for services.

Article 16 – Payment

Unless otherwise stipulated in the agreement or supplementary conditions, amounts owed by the client/consumer must be paid by the due date of the invoice after the start of the cooling-off period or, in the absence of a cooling-off period, within 14 days of concluding the agreement.

Article 17 – Complaints procedure

Kennis & Veiligheid has a complaints procedure and handles complaints in accordance with this procedure.

Article 19 – Disputes

Agreements between Kennis & Veiligheid and the client/consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the client/consumer lives abroad. The Vienna Sales Convention (CISG) does not apply.

Article 20 – Supplementary or deviating provisions

Supplementary or deviating provisions may not be to the detriment of the client/consumer and must be recorded in writing or in a way that allows the client/consumer to store them in an accessible manner on a durable medium.

Terms and Conditions